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R Stars

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Terms and Conditions

Last updated: 08/12/2025

  • By using the R Stars website and placing an order, you agree to these Terms and Conditions.
     
  • R Stars sells clothing and colored contact lenses. Product colors and details may vary slightly from the photos shown.
     
  • You must be at least 18 years old to purchase colored contact lenses and must follow all provided safety and care instructions.
     
  • All prices are shown in [currency] and include VAT unless stated otherwise.
     
  • An order becomes binding once payment is completed. R Stars may cancel orders if items are out of stock or if fraud or misuse is suspected.
     
  • Payments are processed securely by our trusted payment partners. R Stars does not store full payment card details.
     
  • Shipping times are estimates and may vary due to carrier delays or customs.
     
  • You may return eligible items within the legal return period. Items must be unused, unwashed, and in their original packaging.
     
  • For hygiene reasons, opened or used colored contact lenses cannot be returned.
     
  • If a product arrives damaged or incorrect, contact us within 14 days so we can arrange a replacement or refund.
     
  • R Stars is not responsible for issues caused by improper use of contact lenses or failure to follow care instructions.
     
  • All website content, including images and designs, belongs to R Stars and may not be reused without permission.
     
  • We may update these Terms at any time. The newest version will always appear on this page.

Contact: contact@rolastars.com

Return and Refund Policy

Last updated: 08/12/2025

We want you to be happy with your order. If something isn’t right, please read the terms below.

  • You may return eligible items within 14 days of receiving your order.
     
  • Returned items must be unused, unwashed, and in their original packaging.
     
  • For hygiene reasons, colored contact lenses cannot be returned if they have been opened or used.
     
  • To start a return, contact us at contact@rolastars.com with your order number and photos if needed.
     
  • Once we receive and inspect your return, we will issue a refund to your original payment method.
     
  • Shipping fees are not refundable unless the item arrived damaged or incorrect.
     
  • If your item arrived damaged, defective, or you received the wrong product, contact us within 14 days so we can replace it or refund you.
     
  • We are not responsible for returns lost or damaged in transit. Please use a tracked shipping method.


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